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Privacy Policy

Last updated: 18/11/2025

This Privacy Policy explains how Creative Ideas & Architecture Office Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website www.ciao.archi, make an enquiry, or use our architectural services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.

1. Who We Are (Data Controller)

Creative Ideas & Architecture Office Ltd
Address: Unit 101, 1 Phipp Street, London EC2A 4PS

Email: [email protected]
Phone: +44 (0) 203 4751385

We act as the Data Controller, meaning we decide how and why your personal data is processed.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Data you provide to us

  • Name
  • Email address
  • Telephone number
  • Postal address (for project enquiries)
  • Project details and specifications
  • Any information submitted via contact forms or email

Data collected automatically

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (pages visited, time on site, navigation paths)

This information may be collected using cookies or similar technologies (see “Cookies” below).

3. How We Use Your Personal Data

We use your data for the following purposes:

To respond to enquiries

  • Handling contact requests
  • Providing quotations
  • Communicating about potential projects

To provide architectural services

  • Managing projects
  • Sending documents, drawings, and reports
  • Processing payments and contracts

Website administration and improvement

  • Monitoring website performance
  • Understanding user behaviour
  • Security, troubleshooting, and fraud prevention

Marketing (only with your consent)

  • Sending newsletters or updates about our services
    You may opt out of marketing at any time.

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract: Processing necessary to provide our services or respond to enquiries.
  • Legitimate interests: Website functionality, analytics, security, and business operations.
  • Consent: Marketing emails or non-essential cookies.
  • Legal obligation: Record-keeping or compliance with regulatory requirements.

5. How We Share Your Data

We may share your personal data with:

  • Trusted service providers (e.g., hosting providers, email services, project management tools)
  • Consultants or contractors involved in architectural projects
  • Legal, financial, or regulatory authorities when required by law

We do not sell your personal data.

Any third parties we use are required to keep your data secure and compliant with UK GDPR.

6. International Data Transfers

If any service providers are located outside the UK, we will ensure appropriate safeguards such as:

  • UK-approved International Data Transfer Agreements (IDTAs)
  • Standard Contractual Clauses (SCCs)
  • Transfers only to countries with adequate data protection laws

7. How Long We Keep Your Data

We retain personal data only as long as necessary:

  • Enquiry data: up to 12 months
  • Project data: typically 6–12 years (to comply with professional and legal obligations)
  • Marketing data: until you withdraw consent

After this period, data is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights:

  • Right of access – request a copy of your data
  • Right to rectification – correct inaccurate data
  • Right to erasure – request deletion (in certain circumstances)
  • Right to restrict processing
  • Right to data portability
  • Right to object – including to marketing
  • Rights related to automated decision-making

To exercise any rights, contact: [email protected]

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Cookies

We use cookies to improve your browsing experience, analyse website performance, and support marketing efforts.

Types of cookies used:

  • Necessary cookies – site functionality and security
  • Analytics cookies – understanding site usage (e.g., Google Analytics)
  • Marketing cookies – only with consent

A detailed cookie notice and preferences manager are provided when you first visit the site.

10. Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Encrypted website (HTTPS)
  • Secure servers and access controls
  • Regular security reviews

However, no method of online transmission is 100% secure.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Creative Idas & Architecture Office Ltd
Email: [email protected]
Address: Unit 101, 1 Phipp Street, London EC2A 4PS

If you’d like, I can also create a Cookies Policy, Terms & Conditions, or a short privacy notice for contact forms.